You will be responsible for paying for your own shipping costs for returning your item/s. SHIPPING To return your product, you should mail your product to: 4X4OC Suite 6, 828 High Street Kew East VIC 3102, Australia. Please note if the incorrect part/s were sent out to you, we can only exchange for the correct parts if the incorrect items are unused and in original condition. If you need to exchange it for the same item, send us an email at that we can commence the exchange process. If you’ve done all of this and you still have not received your refund yet, please contact us at We only replace items if they are defective or damaged. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. LATE OR MISSING REFUNDS If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase.Īll returns to be posted/freighted back at the buyer's expense. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Should we discover signs of misuse and significant neglect, we reserve the right to decline a refund, exchange, credit or repair. the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.the length of time for which it is reasonable for the product to be used and.how you were likely to use the product.4X4OC will take the following into account prior to offering a replacement or refund: We understand that some products may fail over time due to their purpose/intended use or treatment. Should we not be able to provide a free repair within 28 days, we will provide you with a full refund or replacement. For any major problems, you have the right to request either a refund or new replacement. Minor problems may be repairable, where we may offer a free repair instead of a replacement or refund. You are also responsible for covering the costs to send the product/s back to us. Please note that, shipping costs are not refundable for change of mind returns. Should you change your mind within a 14 day timeframe, we will provide you with a refund or store credit. decided you did not like the purchase or.In line with your consumer guarantee rights, repairs, replacements or refunds do not apply if you received what you asked for but simply: If you buy something that isn't right, you have consumer rights which you can find here. AUSTRALIAN CONSUMER LAW (ACCC)īy purchasing a product from 4X4OC, your purchase of goods come with automatic guarantees that they will work and do what you asked for. Upon purchase, you agree to this policy and understand that our policy does not go against your rights detailed under the Australian Consumer Law. Please take the time to read through our returns policy. Aircon Vent Ring Covers Antenna Armrests Brake Booster Upgrade Cables & Adapters Centre Console Clock Spring Cruise Control Kit Dashcam Digital Rear View Mirror Door Cards Dual USB C/USB Port Extended Gear Knob Flush Mount Anderson Plug Gear Knob Gear Knob Kits Gear Knob Sticker Gear Stick Accessories Gear Stick Extension Grilles Headlight Parts Headlights Headunit Horn Pad/Airbag Intercooler Fan Kit Interior Trim Kit LED Headlights LED Push Switch Lithium Battery Microphone Paddle Shift Pillar Pods Pinchweld Door Seal Upgrade Rear Side Consoles Rear Winch Paddle Shift Reverse Camera Rocker Switch Scan Gauge Tool Sockets Solar Panels Speaker Door Pods Speaker Kit Speaker Mounts Steering Wheel Adaptor Kit Steering Wheel Controls Steering Wheel Core Steering Wheel Kit Switch Cover Switch Panel Tail Lights Temperature & Battery Monitoring System Tissue Box Holder Transfer Case Selector Turn Signal Side Marker UHF RJ45 Adapter Switch Dual USB C/USB Port Washer Jet Kit Wireless CarPlay & GPS Module Wireless Phone Charger Dash Panel
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